Safety

Professional service at every stage.

VIGO is designed around clear standards, secure technology, responsible operations, and visibility throughout the ride experience.

Driver standards

Drivers are expected to meet VIGO's professional, documentation, vehicle, conduct, and service requirements before becoming active on the platform.

Riders receive important status updates as a reservation moves from driver assignment through pickup, travel, and completion.

Payment information is handled through established payment providers. VIGO does not display complete card details to drivers.

In an immediate emergency, contact 911. Safety concerns related to a VIGO ride should also be reported through VIGO support.